Cancellation & Refund Policy
Last updated: March 3, 2026
1. Cancellation by Player
You may cancel a confirmed booking subject to the following conditions:
| Cancellation Time | Refund |
|---|---|
| More than 24 hours before slot | Full refund |
| 4–24 hours before slot | 50% refund |
| Less than 4 hours before slot | No refund |
2. Cancellation by Facility
If a facility cancels your booking due to maintenance, weather, or other reasons, you will receive a full refund regardless of timing. The facility staff or manager will initiate the cancellation and refund through the platform.
3. How Refunds Work
- Online payments (Razorpay): Refunds are processed back to the original payment method (card, UPI, net banking, or wallet). Razorpay typically processes refunds within 5–7 business days.
- Cash payments: Cash refunds are handled directly at the facility. MoveMore does not process cash refunds online.
4. No-Show Policy
If you do not show up for your booked slot without cancelling in advance, no refund will be provided. The slot will be marked as utilized.
5. Rescheduling
Currently, MoveMore does not support rescheduling. To change your slot, please cancel the existing booking (subject to the refund policy above) and create a new booking.
6. Disputes
If you believe a refund was not processed correctly or have a dispute regarding a booking, please contact us at gen.girish@gmail.com with your booking ID. We will investigate and respond within 48 hours.